Maintenance & Support
Expert Support When You Need It Most
When a healthcare client's patient management system went down at 2am, our on-call engineer had it back up in 23 minutes. Your team is never alone when systems fail — no matter the hour.
0 min
Avg Response Time
0.97%
Uptime Delivered
0 yr
Avg Partnership Length
0/7
Coverage
Our Process
How We Keep You Running
Onboarding & Audit
We document your entire IT environment — hardware, software, configurations, and contracts — before taking over support. No guessing when something breaks.
Proactive Monitoring
24/7 alerting on servers, network devices, and applications. We catch degraded disks, memory leaks, and expiring certificates before they become incidents.
Rapid Response
When something breaks, a named engineer responds — not a ticket queue. SLA response times are contractually guaranteed, not aspirational.
Real-World Results
4-year partnership. 99.97% uptime. 18-minute average response.
A 500-person law firm came to us after their previous MSP took 4 hours to respond to a server failure that shut down their entire practice management system during a critical filing deadline. They needed a support partner who treated urgency the way a law firm does — as non-negotiable.
Four years into our partnership: 99.97% uptime across all critical systems, 18-minute average response time to priority-one incidents, and zero missed SLA targets. We know their environment as well as their own IT team — because we're an extension of it.
“When something critical breaks, I call Intrivik first. In four years, they've never let us down once. That kind of reliability is rare.”
— Operations Manager, 500-person law firm
What's Covered
Comprehensive managed IT support — from day-to-day helpdesk to strategic IT planning and vendor management.
- 24/7 helpdesk & end-user support
- Proactive server & network monitoring
- Patch management & update scheduling
- Backup management & recovery testing
- SLA-backed incident response
- IT asset management & lifecycle planning
- Vendor management & licence renewals
- Quarterly IT health reviews
“Our previous MSP was reactive — they waited for things to break. Intrivik identified three servers showing early signs of disk failure and replaced them before they caused an incident. That kind of proactive approach is exactly what a growing business needs from its IT support partner.”
Jamal Chowdhury
Finance Director, accounting firm
Tired of waiting hours for support?
Tell us about your environment and team size. We'll propose an SLA and support structure that matches how critical your systems actually are.
Get a support proposal